Legal
This section sets out the terms of use for
all Orchard Books websites. References to "we" and
"us" are to Orchard Books.
By using any of our websites you
acknowledge that you have read, understood and agree to be bound by these
terms. We may update these terms and any other legal notice on our websites
(including the privacy policy) without the consent of any other person.
All changes will be effective when posted on our websites and you will be bound
by any new terms when you visit our websites. If you do not agree to these
terms (including any amendments) you must not use our websites.
Rights
You acknowledge that all rights in our
websites and their contents (including but not limited to text, photographs,
graphics, and downloads) are owned by or have been licensed to us or are
otherwise used by us as permitted by applicable law. In accessing our websites
you agree that you will access the contents solely for your own personal,
non-commercial use and you acknowledge that you are not permitted to copy,
download, store in any medium (including any other website), distribute,
transmit, modify or show in public any part of our websites without our prior
written permission or in accordance with the Copyright, Designs and Patents Act
1988.
Competitions
By entering this competition you agree to
be bound by the following Terms and Conditions:
·
No purchase necessary. This competition is open
to all UK residents except those who are employees of The Promoter or other
companies involved directly with the administration of this competition or any
member of their households.
·
There is a limit of one entry per
household.
·
Proof of entering is not proof of receipt of
entry.
·
Entries must be received by the stated closing
date.
·
The Promoter accepts no responsibility for any
entries that fail to reach the Promoter by the relevant closing date for any
reason.
·
There are no cash alternatives.
·
The winners will be drawn at random from the
correct entries within 14 days of the promotion closing date.
·
The winners will be notified by email within 14
days of the promotion closing date and are required to accept their prize by
email within 14 days of notification.
·
If no acceptance is received within the
specified period, the promoter reserves the right to reallocate the prize to the
next randomly drawn correct and valid entry.
·
The promoter’s decision is final and no
correspondence, apart from notification, will be entered into.
·
The names of the winners will be available after
the prizes have been allocated and accepted, and can be obtained by
sending a SAE to the competition address: Website Competition, Orchard Books,
Marketing Department, 338 Euston Road, London NW1 3BH.
·
The winners agree to take part in reasonable
post event publicity and to their name and photograph being used for
promotional purposes.
·
Copyright in all material submitted as entries
rests with the promoter.
·
Data will only be used for communication about
this competition
·
Promoter: Orchard Books, 338 Euston Road, London NW1 3BH.
·
These Terms and Conditions shall be governed by
the law of England and Wales, and the English courts shall have exclusive
jurisdiction
Data protection and privacy
We may need to know your personal details
including your name, address and email address to provide you with information
or reply to your queries.
We may pass information that you have given
us to other companies within our group of companies. We do not sell any
personal information about our customers to third parties. Our privacy
policy applies in relation to the use of any personal data collected by us and
can be accessed at the following link: Orchard Books Privacy Policy.
Liability disclaimer
Our websites are provided by us in good
faith on an “as is” basis. We make no representations or warranties,
express or implied, about our websites or the material contained or referred to
on them or available for download from them, and will not be held liable in any
way for your use of them. Except to the extent provided by the applicable
law, we disclaim all warranties, express or implied, including implied
warranties of merchantability and fitness for a particular purpose. We and all
affiliated companies and individuals exclude to the fullest extent permitted by
law all liability in contract or tort (including negligence) or otherwise for
any direct, indirect, incidental, special and consequential damages, losses and
expenses whatsoever including loss of business, anticipated savings revenues,
profits, goodwill or reputation arising out of or in any way connected with the
use of our websites and/or any information, content, or services obtained
through them. We endeavour to ensure that all
information and material on our websites is correct and accurate but do not
accept any liability for errors or omissions, nor do we warrant that use of our
websites will be uninterrupted.
This site may be used only for lawful
purposes and in a manner which does not infringe the rights of, or restrict or
inhibit the use and enjoyment of the site by, any third party. We have the
right to edit, refuse to post or remove any material submitted to or posted on
the site. We are not responsible for, nor do we accept any liability for, any
material posted on the site otherwise than by Orchard Books. Any opinions,
advice, statements, offers or other information expressed or made available by
third parties on the Orchard Books site are those of the third party concerned.
We neither endorse nor are responsible for the accuracy or reliability of any
such third party material.
Site security
While we make reasonable attempts to
exclude viruses, worms, Trojans and other malicious or destructive computer
code from our websites and their contents, we cannot guarantee such exclusion.
We give no assurance (whether express or implied), assume no obligation and
accept no liability in relation to these matters. You are strongly recommended
to take all appropriate safeguards before using our websites or downloading any
information or content from it.
Prices and availability
While we make every effort to ensure that
information on our websites are accurate, this cannot be guaranteed. Prices
displayed in our on-line catalogue and availability may change without prior
notice.
Purchases
Purchases from Orchard Books websites are
via Bookpoint Limited, whose terms apply to all purchases. They may be
accessed at the following link: Bookpoint
Terms and Conditions. Contracts for the purchase of books must be concluded
in English.
Information about us
www.orchardbooks.co.uk (the "Website") is
operated by Bookpoint Limited and The Watts Publishing Group Ltd (referred to
as "we", "us" and "our" below).
Bookpoint Limited ("Bookpoint") is a company
registered in England and Wales (registration number 00978415) whose registered
office is at 130 Milton Park, Abingdon, Oxon, OX14 4SB, UK. Bookpoint's main trading address is 130 Milton Park, Abingdon, Oxon, OX14 4SB, UK. Bookpoint's VAT number is 532 582 940
The Watts Publishing Group Ltd ("Watts Publishing
Group") is a company registered in England and Wales (registration number 003911258)
whose registered office and main trading address are at 338 Euston Road, London, NW1 3BH, UK. Watts Publishing Group VAT number is 752 048 149 GB.
These terms and conditions of sale
These terms and conditions (the "Terms") govern
any orders placed using and purchases made in connection with the Website.
Please read these Terms carefully. You agree to be bound by these Terms by
placing orders using and/or by making purchases in connection with the Website.
Do not place orders using or make purchases in connection with the Website if
you do not agree to these Terms. Nothing in these Terms affects your statutory
rights.
The Website and the information contained on it may be
supplemented, removed, changed and/or updated without notice to you. We may
revise these Terms and any other legal notice on the Website (including the
Terms Of Use and Privacy Policy) without notice to you. All changes will be
effective when posted on the Website and you should check the Website from time
to time to review these Terms and other legal notices because they are binding
on you.
Your responsibilities
By placing an order using and/or by making a purchase in
connection with the Website, you warrant to us that you are legally capable of
entering into a binding contract with us in the country in which you are
located. You are solely responsible for ensuring that the details that you
provide are correct and complete and for informing us of any changes to them.
You will only use the Website in accordance with our Terms
of Use
Ordering
Bookpoint is responsible for processing any orders for
print and audio books placed using or purchased in connection with the Website.
To select products to order, simply click on the order
button against the appropriate book title. Use the shopping basket to select
further titles and see the contents of your shopping basket.
If you are a returning customer you will be asked to sign
in, if you are a new customer, you will be asked to register. You will need to
enter your email address and set a password (and password reminder) in order to
do this.
If you are a returning customer who chose last time to have
your details saved, all you need to do now is select a shipping option for your
saved delivery address, click 'Continue'; then enter your credit card
verification code (which, for security, is never saved) and click 'Continue'.
Check all the details of your order (if you need to change anything, click any
of the 'Edit' buttons next to the component you need to change). Click 'Confirm'
to place your order.
If you are a new customer, you will need to fill in billing
address, shipping address (which you can copy from billing address with a
single click), shipping option (see delivery charges), and credit card details.
In Your Account, you will also be able to determine whether your details are
saved for your next visit, and whether you wish to be contacted for marketing
purposes.
You can save multiple shipping addresses and credit card
details by simply entering a new address or new credit card details as
required. At your next visit you will have the option to select from previously
used details.
If you have any questions regarding your order please
contact Bookpoint by telephoning 01235 827702, Monday to Friday, between the
hours of 9am and 5pm, or by sending an email to mailorder@bookpoint.co.uk
Your account
Once you have set up an account by ordering a book, your
account details will be kept securely on our system if you have chosen for us
to do so. All you need to do is click on 'your account', and then log in by
entering your email address and password. If you have forgotten your password,
click on 'Email reminder' to receive your password reminder or 'Email
replacement' if you don't have a reminder or if it fails to remind you of your
password.
When you sign in to your Account page, you can edit or
delete saved billing and delivery addresses, credit card details and you can
change options and preferences.
What are my payment options?
You have several different payment options, as follows:
By Credit Card
We accept payment by the following credit cards:
Visa
Mastercard
American Express
As well as card type, you will need to fill in your credit
card number, expiry date, and the name and address of the card holder. You may
be asked for the CSC code, this is the final three digits of the long number on
the signature strip on the back of your card.
We also accept payment by Maestro (debit card).
As well as card type, you will need to fill in your card
number, name and address of the card holder, expiry date, and, if you have one,
start date and issue number. (NOTE: Some Maestro cards may not have a start
date or issue number. If yours does not, simply leave this field blank).
Your card will be debited shortly after the order has been
processed by Bookpoint
By post or phone
You may place orders by telephone by calling Bookpoint on
01235 827702. international number hours of opening 9-5 Monday to Friday
If you wish to pay by cheque please fill in the details on
the ordering form, print the page off and post to Bookpoint at the following
address (we are unable to complete the order online if you wish to pay by cheque):
The cheque should be in sterling and you need to say 'made
payable to Bookpoint Ltd'
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Safe shopping
We take your online privacy seriously. We have a security
certificate issued by Verisign. However, the security of any payments
transmitted and processed via the internet cannot be guaranteed. Any losses
incurred or sustained by you as a result of transmitting information by means
of email or other internet link will be borne solely and exclusively by you.
Prices
The prices shown are only applicable to orders placed using
or purchases made in connection with the Website. All prices are inclusive of UK taxes but exclusive of delivery charges.
Every effort is made to ensure that all prices are correct
at time of display online. In the unlikely event of an administrative error
resulting in an incorrect price being displayed on the Website, we reserve the
right to correct the price. Where we discover an error in the price of any
product that you have ordered or purchased, we will not be obliged to proceed
with your order and we will usually endeavour to inform you of the error and
the correct price as soon as possible. In these circumstances, you will not be
bound to continue with your purchase, and we will usually endeavour to ask you
to send an email (where you had placed an online order) or a letter (where you
placed an order with us using any other method) to us to confirm that you wish
to proceed at the corrected price within a stated time. In the event that you
reply that you do not wish to proceed at the corrected price, or do not reply
within the stated time or if we are unable to contact you, then we will cancel
the order or purchase and refund the amount paid by you. In no circumstances
will we be obliged to proceed with your order or purchase at an incorrect
price, even if we have accepted your order for a product displayed at the
incorrect price and/or failed to inform you of the error.
Special Offers
From time to time we may run special offers. These are
available for limited times only. We reserve the right to withdraw the special
offer or change any of the terms (including the availability and end date) of
the special offer at any time without notice to you.
Out of stock titles
We are unable to accept orders for products that are out of
stock. Any orders placed for products that are out of stock will be cancelled
and any amounts paid in respect of those products will be refunded. No
substitute products will be offered in place of any out of stock products
ordered. Please check back at the site at a later date to see if the product
has become available.
Acknowledging your order
Once you have placed your order with us, Bookpoint will
acknowledge the receipt of your order by sending either an email (in the case
of an online order) or a letter by post (in the case of any other method by
which your order was placed) to you using the address you supplied when placing
your order with us.
Amending your order
If you need to amend your order please contact Bookpoint by
telephoning 01235 827702 Monday to Friday, between the hours of 9am and 5pm, or
by sending an email to mailorder@bookpoint.co.uk.
Delivery
We can deliver to any address in the United Kingdom. Delivery to a UK address is free.
Once we have sent an order confirmation to you, we will
endeavour to deliver the product(s) covered by it to the UK delivery address entered by you within five working days. However, all delivery times
are estimates only, and while we will do everything we can to deliver your
products within this time frame, we will not be liable to you for any loss or
damage arising from delay in delivery.
We may deliver the products in instalments. Delivery
charges will be those set out at the time of your order.
International orders
Please note that we can only deliver products to countries
in which we have the right to sell them. Where you intend to order a product to
be delivered to an address outside the UK, please contact Bookpoint in advance
by telephoning 01235 827702, Monday to Friday, between the hours of 9am and
5pm, or by sending an email to mailorder@bookpoint.co.uk to confirm that we can
deliver the product to you. If you place an order for a product that we cannot
deliver to you, then we will cancel the order and any amounts paid in respect
of it will be refunded. No substitute products will be offered in place of any
such products.
Once we have sent an order confirmation to you, we will
endeavour to deliver any product set out in it to the delivery address entered
by you within 30 calendar days of the date of that order confirmation.
We will not be liable to you for any loss or damage arising
from delay in delivery. We may deliver the products in instalments. Delivery
charges will be those set out at the time of your order.
You will be responsible for the payment of any import
duties or taxes that are payable outside of the UK. You must comply with all
applicable laws and regulations of the country for which the products are
destined. We will not be liable for any breach by you of any such laws.
Postage and packing charges
Currently we offer free post and package on all UK orders. This is liable to change and if so we will update the terms and conditions
accordingly.
International orders postage costs are calculated at the
point of order on the basis of weight of products ordered and you will be
informed of the cost before you complete the transaction.
Risk and title
The products will be at your risk from the time of
delivery. Ownership of the ordered products will only pass to you when we
receive full payment of all amounts due in respect of the products purchased,
including delivery charges.
Your consumer rights: cancelling your order
You may cancel your order before delivery or within 14
calendar days after the delivery date. In order to cancel your order you must
notify Bookpoint in writing by sending an email to mailorder@bookpoint.co.uk or
by sending a letter to Bookpoint Limited by post to:
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Please ensure that you quote your order reference and
identify the products which you want to cancel your order for.
You must return all cancelled products to us immediately in
the same condition in which you received them and at your own cost and risk.
You have a legal obligation to take reasonable care of the products while they
are in your possession. If you fail to comply with this obligation, we may have
a right of action against you for compensation.
Upon receipt of your written cancellation notice and the
return of any cancelled products already delivered to you, Bookpoint will
process the refund due to you as soon as possible and, in any case, within 30
calendar days of the day you have given notice of your cancellation. In this
case, we will refund the price of the cancelled product in full, including the
cost of sending the products to you. However, you will be responsible for the
cost of returning the item to us
Other returns
We hope that you are happy with your purchases but if you
are unhappy with any product, you may return it to Bookpoint (at your expense)
in its original condition within 14 working days and we will provide a full
refund, including the delivery charges paid to deliver the product to you. If
the reason for the return is the result of our error, of if the item was
damaged before it reached you, we will also refund the package costs paid by
you to return the product to us.
Returns should be sent to the following address:
Bookpoint Limited
130 Milton Park
Abingdon
Oxon
OX14 4SB
UK
Our warranty and liability
We warrant to you that any product purchased from us
through our Website is of satisfactory quality and reasonably fit for all the
purposes for which products of the kind are commonly supplied.
Our liability for any losses that you might suffer as a
result of you placing an order for or making a purchase of products in
connection with the Website is strictly limited to the combined purchase price
of the relevant products that you have purchased. We exclude all liability and
responsibility to you for all other loss or damage that you might suffer
provided that this exclusion does not include or limit our liability for (i)
death or personal injury caused by our negligence (ii) fraud or fraudulent
misrepresentation or (iii) any matter for which it would be illegal for us to
exclude, or attempt to exclude, our liability.
Privacy
We will only use the personal data you supply us with in
accordance with our Privacy
Policy.
Force majeure
We shall not be liable for any loss, damage or otherwise as
a direct or indirect result of the failure to perform or delay in performing
any of our obligations nor shall there be a breach of these Terms as a result
of the occurrence of any event whatsoever beyond our control, including without
limitation acts of God, fire, flood, storm, civil disturbance, explosion, power
failure or reduction of power supplies, acts, orders or requirements of any
governmental or regulatory body, lack or shortage of materials, impossibility of
the use of railways, shipping, aircraft, motor transport or other means of
public or private transport, impossibility of the use of public or private
telecommunications networks, adverse weather conditions, inability to procure
or delay in procuring equipment and materials from our normal suppliers,
mechanical breakdown or strike, lock-out or labour disputes.
Governing law
The Terms shall be governed by English law and you submit
to the exclusive jurisdiction of the courts of England and Wales.
General
If any provision of the Terms is deemed unlawful, void or
for any other reason unenforceable then that provision shall be deemed severed
from the Terms and shall not affect the validity and enforceability of any
remaining provisions.
Our failure to exercise or enforce any rights or any
provision of the Terms will not constitute a waiver of such right or provision
unless acknowledged and agreed to by us in writing.
The Terms are not intended to be enforceable by any person
other than you and us (e.g. pursuant to the Contracts (Rights of Third Parties)
Act 1999).
Links to other websites
Neither we nor any of our group companies
are responsible for the content of any other website, including any website
through which you may have gained access to any of our websites or to which you
may gain access from any of our websites. We do not accept any liability in
connection with such other websites or links.
General
Our websites and the information on them
may be changed or updated without notice, unless we specify to the contrary.
If all or any part of these terms is
determined by any competent authority to be invalid, unlawful or unenforceable
to any extent, such term shall to that extent be severed from the remaining
terms, which shall continue to be valid and enforceable to the fullest extent
permitted by law.
Our failure to exercise or enforce any
rights or any provision of these terms will not constitute a waiver of such
right or provision unless acknowledged and agreed to by us in writing.
The parties do not intend the terms (or any
part of them) to be enforceable by any person who is not a party to these terms
pursuant to the Contracts (Rights of Third Parties) Act 1999 except that Orchard
Books may seek to rely on the benefit of these terms. However, we may
amend these terms without those other companies' consent and subsections
2(1)(a) to (c) of the Contract (Rights of Third Parties) Act 1999 shall not
apply to these terms.
Law and jurisdiction
Your use of our websites and downloads from
them, and the operation of these terms, shall be governed in accordance with
the laws of England and Wales. The English courts shall have the exclusive
jurisdiction over any dispute arising out of your use of our websites except
that we may take action in any jurisdiction to protect our intellectual
property rights or to recover any amount owed to us.
International use
Those who choose to access our websites
from locations outside the United Kingdom do so on their own initiative and are
responsible for compliance with local laws.
If you have any queries about our websites
please contact us at the following address ad@hachettechildrens.co.uk
This website is operated by The Watts
Publishing Group Ltd, a company registered in England and Wales (registration number 003911258, VAT number 752048149) whose registered office is at 338 Euston Road, London NW1 3BH.
Trademarks
Orchard Books logos are trademarks of The
Watts Publishing Group Ltd and are registered in the UK., the U.S., Australia, Canada and other countries. All these marks may not be copied or used without
permission.
Orchard Books
338 Euston Road
London
NW1 3BH
Company number: 3911258
A member of Hachette UK
Tel: 020 7873 6000
Fax: 020 7873 6024
Copyright © 2012 The Watts Publishing Group
Ltd